Refund Policy

Last updated: August 11, 2024

Welcome to Narrator Express ("we," "us," or "our"). We acknowledge that, on occasion, circumstances may deviate from expectations. However, in view of the distinctive character of our services, we typically do not entertain refund requests for transactions conducted on our platform. This policy is designed to elucidate our stance on refund matters and to specify the limited scenarios under which we may contemplate a refund. We strongly advise that you carefully review this Refund Policy before engaging with Our Service.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

Application means the software program provided by the Company downloaded by You on any electronic device, named Narrator Express
Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: Wyoming, United States
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Aivio Studio, LLC, Registered Agents Inc 30 N Gould St Ste R Sheridan, WY 82801.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Service refers to the Application or the Website or both.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the .
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Narrator Express, accessible from https://narratorexpress.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund Eligibility

We strive to provide a high-quality service, but please note that the nature of our services involves the integration and processing of data, which may not be reversible. As a output, we typically do not offer refunds for the following reasons:

Change of Mind: We do not provide refunds for simply changing your mind or deciding not to use our services after a purchase.
Unused Services: If you choose not to use the services you've purchased, we do not offer refunds.

Refund Requests

We understand that exceptional circumstances may warrant a refund request. If you find it necessary to request a refund, please reach out to our support team at support[@]narratorexpress.com. Each request will be carefully reviewed on a case-by-case basis.

When making a refund request, kindly provide the following details for efficient processing:

Your full name
Email address associated with your Narrator Express account
Date of purchase
Reason for the refund request

Our commitment is to respond to your request promptly and within a reasonable timeframe. If your refund is approved, we will proceed with processing it through the original payment method used for the purchase.

In the rare event of substantial technical problems significantly impacting your ability to use the app, and if a reasonable solution cannot be provided, we are open to discussing the possibility of a refund.

Should you encounter any accidental duplicate charges, please contact us immediately. We assure you that we will collaborate with Stripe.com, our payment partners, to address and refund any duplicate charges promptly.